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ACS 100 – Foundations of Customer Service

Awarding body

Information Systems Audit and Control Association (ISACA).

Specialization

Information Technology (IT)

This program is about:

Providing a comprehensive introduction to customer service in a financial services environment. The program explores the knowledge and skills employees need to understand and deliver exceptional customer service in the insurance sector domain.

At the end of the program, you will be able to:

  1. Increase the knowledge of financial services.
  2. Understand customer expectations, patterns, and behavior.
  3. Become a customer experience advocate and protect customers.
  4. Describe the knowledge and skills that service providers should possess to provide exceptional customer service.

The program provide you with:

  1. Module 1: The organization of customer service.
  2. Module 2: Customer Service Processes and Measurement.
  3. Module 3: selecting, training, evaluating, and motivating.
  4. Customer service professionals.
  5. Module 4: understanding customer expectations and perceptions.
  6. Module 5: successful customer service interactions.

The program is suitable for:

  • Profession level: fresh/rising professionals seeking special knowledge and skills in customer service positions.
  • Education level: students and or recent Diploma or BA degree graduates in business fields and related fields of science and preferably with some work experience.

Awarding body:

Life Office Management Association (LOMA)

Specialization:

Insurance

Type of certificate:

Achievement

Assessment:

Online Exam

Career progression:

It leads to higher career levels:

Venue:

Enma Institue

Tamkeen support scheme:

Professional Scheme

Learner Obligations:

Compliance to program rules & regulations set by the institute and awarding body.

Curriculum

  • Module 1: The Organization Of Customer Service.
  • Module 2: Customer Service Processes And Measurement.
  • Module 3: Selecting, Training, Evaluating, And Motivating.
  • Customer Service Professionals.
  • Module 4: Understanding Customer Expectations And Perceptions.
  • Module 5: Successful Customer Service Interactions.
Duration

30 hours

Effort

2-5 hours/week

Institution

LOMA

Subject:

ACS 100 – Foundations of Customer Service

 Quizzes:

Yes

  Language:

English

  Certificate:

Yes

Program Cost

2,000 BD

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Supported by

DCO Towers, Level 14, Diplomatic Area, Office 906, 9th Floot, Al Barghash Tower, Corniche, Al-Khobar

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